Rally round is shutting down on 30 November 2020. Please visit the FAQs for more information

Frequently Asked Questions

What is Rally Round?

Rally Round enables family members, friends and carers to create and organise support for someone they care about. Rally Round can be used to help anyone who needs more support.
Yes. Rally Round is free to use for anyone, worldwide.
Rally Round is owned and provided by Health2Works Ltd. We can be contacted at support@health2works.com

Privacy and Conditions

Yes Rally Round is safe to use. It has a SSL certificate that only allows secure connections from a web server to a browser. SSL is typically used to secure credit card transactions, data transfer and logins, and more recently is becoming the norm when securing browsing of social media sites.

However like lots of other sites and apps, we also strongly encourage you to choose a secure password.

See our Privacy statement, and Platform Terms of Use for more information.
Data privacy is very important to us and everyone has rights with regard to the way in which their personal data in handled. In summary, we only process Personal Data if it’s necessary to do so to ensure the online service works as intended. For example we share your email address with an organisation that sends out emails to you and people in your network on our behalf. We also reserve the right to share more general data with 3rd parties, but only if the data is shared in an anonymised and aggregated format. For example, Rally Round might wish to share anonymised data with Universities for research purposes. Our Privacy statement includes a information on sharing of personal information.
We used to sometimes disclose data about support networks but only when there was a licence holder e.g. a local authority, that has bought a licence. Given the Coronavirus crisis we’ve suspended this approach and decided to make Rally Round free to use without any organisation having first to buy a licence. If any organisation in future were to buy a licence then we might share such things as the name of the networks, how many helpers are in a network, how many tasks are being done and how long it takes for tasks to be done.

We also reserve the right to share information on an anonymous basis with third parties e.g. universities for research purposes.
You must be at least 16 years old to use Rally Round.

Rally Round does not knowingly collect Personal Data from children under the age of 16. If you are under the age of 16, please do not register to use Rally Round Services. If you have reason to believe that a child under the age of 16 is using the Rally Round Services, please contact us, and we will endeavor to delete that information from our databases.

Please do not invite people into a network where you believe the person is under 13 years of age.

Staying Safe

It's important to us that people using Rally Round are not harmed. Most of the time this is about people using their common sense.

We strongly encourage you to follow these six tips when using Rally Round.

Co-ordinators - If your network is supporting an individual, only invite people to join the support group you co-ordinate if you personally know and trust them. If your network is supporting people in a street or neighbourhood, then think carefully about how you vet people you don't personally know before inviting them to join.

Do not disclose information within Rally Round that you would not want disclosed to all members of the support group on a face-to-face basis.

If you ask someone to come into the home to do something then try and ensure someone else is there at the same time.

If the person / family being supported is not personally a member of your Rally Round support group then agree a regular way to keep them up to speed with what is going on.

Do not pay people in your network to help out.

Do not agree to do something and then ask someone who is not in the support group to do it for you.
If you have any concerns about the appropriateness of someone being a member of the network, please raise these concerns with the network co-ordinator. The co-ordinator is able to remove members from the network with immediate effect.

If you suspect that a person is being or could be harmed, please report this immediately to those responsible for safeguarding at your local Council. You can usually find the contact details by searching on Google for adult safeguarding (plus the name of your local authority).

If this is not possible, you can always report this suspected harm to us at support@health2works.com and we will do our best to help you report this to the relevant safeguarding professionals.

Starting and Managing a Support Network

Only one person in any support network can issue invitations to family members and friends to join. We call this person the network coordinator. Usually the network coordinator is the person who starts the network.

Coordinators can issue invitations to others from the “Members” tab on the dashboard. Scroll down the page and you’ll see a section called “Invite more helpers.”

Rally Round sends an email to each person invited to join, inviting those people to accept the invitation and become a member of the support network. Once they’ve accepted by clicking on the link in the email they will appear in the list of and can participate in the network.
There is no limit to how many people can join a support network. But please remember, only invite people you know and trust.
Yes. A network co-ordinator can transfer this role to someone else, provided that person is already a member of the network.

Go to the “Settings” tab on the dashboard (3 cogs) and choose someone else to be the coordinator of your network from the drop down list in the “Transfer Coordinator Role” feature. Click on the “Transfer’ button. The person you have selected will receive an email asking them to accept the role of network coordinator. Once this has happened you’ll no longer see the Settings tab on your dashboard.

Alternatively, if you choose someone from the drop down list in the “Share the coordinator role” feature instead, that person will immediately be able to invite people into the network, remove members, update the status message and delete jobs hat don’t need doing.
A network coordinator can participate in the network in the same way as any other member. In addition, a network coordinator is the only person who can:
  • invite people to join a network,
  • manage network memberships,
  • close a network,
  • add and update a status message,
  • remove tasks added by anyone in the network,
  • upload a photo of the person being helped.
* We say “generally” because a network co-ordinator can also choose to share some of their controls with the person being helped.
Only a network coordinator can close a network. If you are the coordinator then go to the “Settings” tab (3 cogs) and click on the “Close this network” button

Being a Network Member

You need to be invited to join a support network by that network's coordinator. If you are invited you will receive an email from Rally Round with a link that allows you to accept the invitation to join.
Yes. As long as you are invited by the relevant network coordinators you can join as many support networks as you like.
All the members of a support network can be seen by clicking on the “Members” tab.
Yes. Click on the “Members” tab. People in this network are listed and if you click on their names you’ll see their email addresses. In some cases you might also see their mobile phone numbers. This is because that person has added their mobile phone number via their “Account details” section and given permission for that number to be seen by other members of the support network.
Anyone in a network can suggest new members to the network coordinator. Go to the “Members” tab, scroll down and you’ll see a section called “Suggest new members”. The network coordinator will be informed about the suggestions you make both by email and on their view of the “Members” tab and they can invite these people to join if they agree with you.
Rally Round offers lots of choices on notifications, by email and by text. so you can keep up to date without having to keep logging into the site. You can set your preferred email and text notifications by going to the Preferences section that is part of your Account settings. Just click on your name on the top right of the dashboard screen and select “Preferences”. If you request to receive text message notifications be sure to add your mobile phone number via the “Personal Information” link that appears below. Don’t forget to click the “Save” button at the bottom of the screen once you’ve made your changes.
At the moment that information is sent out by us (Health2Works Ltd). In future we may ask an NHS or Government source to do this. If we do and they start to send out information to you and your network members we’ll let you know first.
Click on the “Members” tab. There is a red “leave this network” button alongside your name in the list.

Note: This option is not available for network coordinators. A network coordinator first needs to transfer this role to someone else in the network.
Go to Account details in your account settings. Scroll down to the very bottom of the page and click on the “Close my account” link. Closing your account will remove you from ALL the support networks you are a member of.
Yes. Select the “Chat’ tab and leave your comments. All network members will receive a copy of your comments by email and/or by text (provided they have enabled these options via their Preferences settings.
In Notes you can write any information which you think would be useful for anyone who's helping in your network to see. For example you might like to store important websites and phone numbers, like NHS 111, the local GP or next of kin contact information.

Working with Tasks

On the “To Do” tab, Click the green “Suggest a task' button that appears when you click on “To do”, “In progress” or “Done” and complete the required fields
Anyone who is a network member can add as many tasks as they wish.
On the “To Do” tab, click the 'I'll do this' button to the right of the task you want to agree to do. The task will now be moved from this list and will appear on the “Things I’m helping with…” list on the same screen. If a task allows multiple people to do it the button may say “I’ll do this as well”
Go to the tab labelled “Done” and find the task. Click on the “Repeat this” button. The task will stay on the “Done” list but will also appear again on the “To Do” tab as a task that needs someone to volunteer to do.
Rally Round by default sends everyone a weekly Network Status Update by email. This covers all the tasks that need doing, your personal to do list, new notices issued by the licence holder and the current status message. You can change the frequency of this email to “daily” or “never” by going to "Preferences" in your account settings.

n addition, Rally Round allows you to turn on email and text notifications for whenever someone adds a new task, volunteers to do a task or completes a task. Go to "Preferences" in your account settings.
Click the ‘It's done” button alongside the task on the “Things I’m helping with…” list. That task will now move to a list under the “Done” tab. If other members of the network have there notifications turned on they will also receive an email and/or text to let them know.
Click on the “In progress” tab. Here you can see information about all the tasks that have been volunteered for but not yet reported as done.
You can easily put the task back onto the “To do list” so other network members can see that it still needs doing. Click on the “cancel” link on the relevant card on the “Things I’m helping with…” list. The task will be moved back to the “To Do” list.
When you create or edit a task, you can select if you want to "Allow multiple people to do this". If you select this option network members can help out in the same way, by clicking the 'I'll do this' button. However, the card does not move from the “Help needed with …” list so other network members can still see this task and volunteer to do this as well. This feature is for tasks that need multiple people, such as “Play cards with olive on Monday evening…”.
Yes. Network members can discuss or comment on any task with each other. Click on the task description on any card and then add your comments in the section titled ‘Comments”. All network members will receive a copy of your comments by email and/or by text (provided they have enabled these options via their Preferences settings.

Status Updates

By default only the network coordinator can add or edit a status update. If the coordinator chooses to share the controls with another network member (via Settings) then this other person can also change the status message.
Status updates appear alongside the name of the person being helped at the top of the network dashboard. They also are included in the Network Status Update email that goes out to all network members.
By default only the network coordinator can add or change a status update message. The coordinator can do this via the “Settings” tab (3 cogs). Status updates are limited to 80 characters.

Using Rally Round on Phones and Tablets

Yes. Rally Round automatically resizes to work on any screen size and device.

If your browser supports this feature, when you use Rally Round for the first two times on a phone or tablet you get an option to add the Rally Round icon to the homescreen of your device, alongside all your other apps, for ease of use.